At Medical Solutions, we’re people who care, helping people who care. No matter how you look at it, there’s a whole lot of care going on in our world and that’s just the way we like it.

What do we do? Medical Solutions is one of the nation’s largest providers of total workforce solutions in the healthcare industry, connecting nurses and allied health clinicians with hospitals and healthcare systems across the country and around the corner. Through our family of brands, we also serve a segment of clients outside of the healthcare space. And we’re the very best at what we do.

You’ll love our culture that’s filled with heart and soul. As a company and employer, we’re sincerely and unabashedly us. We lead as humans first and believe the unique qualities of each team member make us better together. We share a purpose for helping others and the drive to make a difference. And we offer endless opportunities for personal and professional growth, throughout your career.

At Medical Solutions, you’ll find a great place to work and a career home. We’ve received Best Places to Work awards, landed top industry awards, and received accolades for the impact we’ve made in business and within our community.

But the only way to really get to know us, is to join us. We think you’ll fit right in.

Service Desk Engineer – Job Description

The Service Desk Engineer provides exceptional troubleshooting and customer service to all business partners. This includes receiving, prioritizing, documenting, and actively resolving end user service requests and Incidents. The Service Desk Engineer must have a passion for helping people and solving problems.

Job Responsibilities:

• Develop and maintain an in-depth technical knowledge of Medical Solutions products, services and solutions.
• Assume full ownership and responsibility of all allocated support incidents, ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Keep IT Service Desk Leadership informed of any client satisfaction or relationship concerns.
• Actively work as a contributor for the process and procedures to help maintain the Service Desk success.
• Operational mindset: Have the ability to create efficient workflows and execute to deliver timely, accurate services.
• Help drive SLAs for better Service Desk customer satisfaction.
• Help maintain incidents and request backlog within the ITSM system.
• Update and Maintain company documentation.
• Help document known issues to ensure knowledge base articles are accurate.
• Proficient with ITSM ticketing software and remote access tools.
• Resourcefulness: the ability to figure things out independently and collaborate with peers when needed.

Job Qualifications:

• 3+ years providing desktop support or Service Desk support.
• Knowledge of PC computer hardware and common troubleshooting techniques.
• Demonstrated expertise working with Active Directory, Group Policy, and Microsoft OS (7 – 10).
• Thorough understanding of PC and application security in a Windows networked environment.
• Working knowledge of a range of diagnostic utilities.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• ITSM knowledge and experience.
• Foundational knowledge of ITIL processes.
• Passionate commitment to providing unparalleled customer service

Expected Hours of Work:

This is a full-time position. Days and core hours of work are Monday through Friday, 7:00am to 7:00pm CST.

Preferences:

• Experience supporting Microsoft O365 (exposure to Azure a plus)
• ServiceNow experience.
• Experience of utilizing knowledge management processes or tools
• Knowledge and experience of best practice in customer service and/or IT service management

Some of the benefits we offer…

• Insurance: Day 1 benefits (health, dental, vision, 401(k) + employer match after 6 months and 500 hours of employment and company-paid life insurance; short and long-term disability; supplemental life insurance for yourself, spouse & child(ren); and multiple voluntary benefits
• Remote work option – we’re where you are!
• Flexible PTO (PT-Oh!)
• Flexible schedules
• Award-winning training program
• Connectivity stipend
• Competitive compensation as part of our total rewards package
• Opportunity for additional/bonus compensation through individual and company performance targets determined by the Company at its discretion
• (8) paid Holidays
• Paid parental leave
• Employee Assistance Program (EAP)

Why us?

• We live our Values in all we do
• Commitment to diversity, equity, and inclusion
• Focus on total wellbeing
• Employee Experience Team that provides perks in-office and virtually
• Relaxed culture and casual dress (t-shirts and flip-flops welcome!)

Learn more about Medical Solutions and what it’s like to be part of our team. Check out our Careers website, https://www.thebestjobieverhad.com .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)